Account, payments & subscriptions

[pbarros]

Subscribed to ESPN+ for Monday night football, turns out to be false advertisement, no Monday Night football. Tried to cancel immediately but Roku would no allow. Sucks being ripped off like this.

[HDMIGuy]

Where did you see an advertisement that Monday Night Football is on ESPN+?  

[pbarros]

Advertisement for ESPN+ on google

[HDMIGuy]

Then I would complain to Google or ESPN+.  Monday Night Football has never been on ESPN+ but has been on ESPN since 2006.  Easy to confuse ESPN with ESPN+.

[pbarros]

Yeah, but I tried to cancelled immediately and it's Roku keeping my money. 

[HDMIGuy · Accepted solution]

Almost all subscriptions are non refundable no matter who they are purchased from. Login to your Roku account and cancel your subscription so you are not charged again.

[RokuDanny-R]

@pbarros

Thanks for the posts.

As @HDMIGuy mentioned, you can cancel a subscription through Roku Pay by following these steps:

1. Sign in to your Roku account
2. Select Manage your subscriptions
3. Select the channel or subscription under Active subscriptions
4. Select Turn off auto-renew
5. Choose a cancellation reason to complete the process and select Continue to cancel

For more information about how to cancel a subscription through Roku Pay, visit our Support page here: Cancel a subscription

Thanks,
Danny