Account, payments & subscriptions

[LoveofFreedom7]

Roku sure makes it tough to return an item for a refund.  Drop down menu takes you no where to process a return of an item. Cannot contact any one to assist.  I think I've been scammed. I know I've been scammed if I never receive any answer to the question regarding "Returns".  

[RokuMary-F · Accepted solution]

Hi @LoveofFreedom7,

Thanks for reaching out to the Roku community!

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue', here: https://support.roku.com/contactus. They will be able to further assist you.

For refund for purchase from Roku.com or needing a warranty replacement for an eligible Roku product purchased from any retailer, you can begin your request using the steps below:

1. On your computer or smartphone, visit the Roku support site.
2. Select Contact customer support from the bottom of any page.
3. From the initial pull-down menu, choose Questions about returning my Roku device or managing my order.
4. Select Continue.
5. Specify whether your purchase was made at Roku.com, or a different retailer.

You may also refer to this link for full information on how to returns and warranty replacements: Step by step instructions for returns and warranty replacements | Official Roku Support

Please let us know if there's anything else we can help you with.

Many thanks,
Mary

[cchun]

It's amazing. Every step you mentioned just makes a customer go round and round to the same instructions and nothing allows to receive return information like where to send it back.  I just wrote to your general counsel email, and received a reply referring me to the same support.com business that makes you go round and round.  I guess Roku's return policy is to make it impossible to return so that customers just get tired and give up.  I will never buy anything from Roku ever again.  

[cchun]

I know your post was awhile back, but I thought I should reply to you because I am running into the same problem trying to return a remote I bought from Roku.com site.  It's amazing how it makes it impossible to return an item, and you cannot get a human on the phone or on chat.  Obviously, Roku's policy is to not allow returns.