Account, payments & subscriptions

[Michaelbarton]

How do I cancel my daughters  rocku account? she accepted a 30 subscription and I didn't know about it

[RokuDanny-R · Accepted solution]

@Michaelbarton 

Thanks for the inquiry.

If you are trying to deactivate and close a Roku account, you can follow the steps outlined on our Support page here: How do I close my Roku account?

Before closing your Roku account, we would recommend taking a look at the account to verify if any unwanted subscriptions need to be canceled. For instructions on how to manage subscriptions on a Roku account, you can visit our Support page here: How do I manage or cancel a Roku-billed subscription?

Thanks,
Danny

[Michaelbarton]

Can you all refund the money?

[RokuDanny-R]

@Michaelbarton 

Thanks for the inquiry.
For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. Our Support team will be able further assist you.


Thanks,
Danny

[samanthadang]

cancel my account please

[renojim]

@samanthadang, read the thread or read:

How to close your Roku® account | Official Roku Support