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Hamicross4
Newbie
‎12-20-2022 07:55 PM

Help with unknown charge from bank account for CBS

Hi. Hoping I could get guidance on how to reach customer service. 

I have a monthly charge of 4.99 from my bank called.. Roku for CBS Intera...

We only have 1 roku. There is no CBS app. to choose. When I sign into roku account there is not a CBS subscription?

How do I cancel something I never ordered and can't even find?

11 REPLIES 11
Beverly2March
Newbie
‎12-20-2022 08:26 PM

Re: Help with unknown charge from bank account for CBS

I have a charge of $4.99 for CBS ROKU.  I never ordered this service and wish to terminate this subscription.  Please intervene and cancel this unknown monthly charge for these services I never ordered or authorized.

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renojim
Community Streaming Expert
‎12-20-2022 09:18 PM

Re: Help with unknown charge from bank account for CBS

@Hamicross4, "Roku for CBS..." could be Paramount+.  If you subscribed to it but your account at https://my.roku.com isn't showing any subscriptions then make sure the email address you used to log in matches the email address that's displayed under Settings->System->About on your Roku device.  If you have multiple Roku devices, check the email address on each one.

@Beverly2March, "CBS Roku" sounds like a bogus charge, but check your subscriptions at https://my.roku.com .

For billing questions try:  https://support.roku.com/contactus

Roku Community Streaming Expert

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DiamondBaker
Newbie
‎12-22-2022 10:08 AM

Re: Help with unknown charge from bank account for CBS

Im having the same problem please help

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RokuDanny-R
Retired Moderator
‎12-22-2022 11:21 AM

Re: Help with unknown charge from bank account for CBS

@DiamondBaker

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Bgray1989
Newbie
‎12-22-2022 03:17 PM

Re: Help with unknown charge from bank account for CBS

I’ve just noticed this change on my account too. I about to log into my account to see how long it’s been going on. Not happy. 

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jpssas51
Newbie
‎12-25-2022 09:43 AM

Re: Help with unknown charge from bank account for Roku for RLJ Entertainment

I have an unknown charge from my bank account for $7.56 from Roku RJL Entertainment. I have no idea who or what RJL Entertainment is, nor did I authorize said charge. I have gone into manage my subscriptions and it's not listed there. Please advise.

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RokuKariza-D
Retired Moderator
‎12-25-2022 10:52 AM

Re: Help with unknown charge from bank account for Roku for RLJ Entertainment

Hi @jpssas51

Thanks for posting here in the Community.

We would recommend following the suggestion posted by @RokuDanny-R above. Our billing team is the best ones to help you with this matter.

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Roku Guru
‎12-26-2022 09:55 AM

Re: Help with unknown charge from bank account for Roku for RLJ Entertainment

@jpssas51 RJL Entertainment may be Acorn or Urban Movie Channel.  Did you subscribe to either someplace other than Roku?

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Tonya9
Newbie
‎12-28-2022 08:11 AM

Re: Help with unknown charge from bank account for CBS

Why am I being charged for CBS interaction when I don't have it

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