Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Hamicross4
Level 7

Help with unknown charge from bank account for CBS

Hi. Hoping I could get guidance on how to reach customer service. 

I have a monthly charge of 4.99 from my bank called.. Roku for CBS Intera...

We only have 1 roku. There is no CBS app. to choose. When I sign into roku account there is not a CBS subscription?

How do I cancel something I never ordered and can't even find?

11 REPLIES 11

Re: Help with unknown charge from bank account for CBS

I have a charge of $4.99 for CBS ROKU.  I never ordered this service and wish to terminate this subscription.  Please intervene and cancel this unknown monthly charge for these services I never ordered or authorized.

0 Kudos
renojim
Community Streaming Expert

Re: Help with unknown charge from bank account for CBS

@Hamicross4, "Roku for CBS..." could be Paramount+.  If you subscribed to it but your account at https://my.roku.com isn't showing any subscriptions then make sure the email address you used to log in matches the email address that's displayed under Settings->System->About on your Roku device.  If you have multiple Roku devices, check the email address on each one.

@Beverly2March, "CBS Roku" sounds like a bogus charge, but check your subscriptions at https://my.roku.com .

For billing questions try:  https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
DiamondBaker
Level 7

Re: Help with unknown charge from bank account for CBS

Im having the same problem please help

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Help with unknown charge from bank account for CBS

@DiamondBaker

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Bgray1989
Level 7

Re: Help with unknown charge from bank account for CBS

I’ve just noticed this change on my account too. I about to log into my account to see how long it’s been going on. Not happy. 

0 Kudos
jpssas51
Level 7

Re: Help with unknown charge from bank account for Roku for RLJ Entertainment

I have an unknown charge from my bank account for $7.56 from Roku RJL Entertainment. I have no idea who or what RJL Entertainment is, nor did I authorize said charge. I have gone into manage my subscriptions and it's not listed there. Please advise.

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Help with unknown charge from bank account for Roku for RLJ Entertainment

Hi @jpssas51

Thanks for posting here in the Community.

We would recommend following the suggestion posted by @RokuDanny-R above. Our billing team is the best ones to help you with this matter.

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
HDMIGuy
Level 14

Re: Help with unknown charge from bank account for Roku for RLJ Entertainment

@jpssas51 RJL Entertainment may be Acorn or Urban Movie Channel.  Did you subscribe to either someplace other than Roku?

0 Kudos
Tonya9
Level 7

Re: Help with unknown charge from bank account for CBS

Why am I being charged for CBS interaction when I don't have it

0 Kudos