Account, payments & subscriptions

[Hamicross4]

Hi. Hoping I could get guidance on how to reach customer service. 

I have a monthly charge of 4.99 from my bank called.. Roku for CBS Intera...

We only have 1 roku. There is no CBS app. to choose. When I sign into roku account there is not a CBS subscription?

How do I cancel something I never ordered and can't even find?

[Beverly2March]

I have a charge of $4.99 for CBS ROKU.  I never ordered this service and wish to terminate this subscription.  Please intervene and cancel this unknown monthly charge for these services I never ordered or authorized.

[renojim]

@Hamicross4, "Roku for CBS..." could be Paramount+.  If you subscribed to it but your account at https://my.roku.com isn't showing any subscriptions then make sure the email address you used to log in matches the email address that's displayed under Settings->System->About on your Roku device.  If you have multiple Roku devices, check the email address on each one.

@Beverly2March, "CBS Roku" sounds like a bogus charge, but check your subscriptions at https://my.roku.com .

For billing questions try:  https://support.roku.com/contactus

[DiamondBaker]

Im having the same problem please help

[RokuDanny-R]

@DiamondBaker

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

[Bgray1989]

I’ve just noticed this change on my account too. I about to log into my account to see how long it’s been going on. Not happy. 

[jpssas51]

I have an unknown charge from my bank account for $7.56 from Roku RJL Entertainment. I have no idea who or what RJL Entertainment is, nor did I authorize said charge. I have gone into manage my subscriptions and it's not listed there. Please advise.

[RokuKariza-D]

Hi @jpssas51

Thanks for posting here in the Community.

We would recommend following the suggestion posted by @RokuDanny-R above. Our billing team is the best ones to help you with this matter.

Thank you for your understanding.

All the best,
Kariza

[HDMIGuy]

@jpssas51 RJL Entertainment may be Acorn or Urban Movie Channel.  Did you subscribe to either someplace other than Roku?

[Tonya9]

Why am I being charged for CBS interaction when I don't have it