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Help to cancel subscription not my roku

I don’t know exactly how this happened but my mom owned the roku I was using and it’s all her info and I don’t know it but my card is being charged every month for it and I don’t have the roku at all and I have no clue how to stop payment? 

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Retired Moderator

Re: Help to cancel subscription not my roku

Hi @Radmad, we appreciate you reaching out to us about this! We're happy to look into where the charges are coming from. It does sound like it may be under your mother's account information. To go through this process, we will be messaging you directly here on The Roku Community. Please keep an eye on your inbox for a message from us. If you have any issues finding our message, let us know. 

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