Account, payments & subscriptions

[yjsk2100]

I have a Roku TV.  I have a subscription for Netflix and Philo.  My TV comes with Vudu, Disney, Hulu and some that are part free while others are not.  I find some of them even if you click the show and don't watch it they will charge you for it.   My husband has dementia but yet he does watch TV.  He gets ahold of the remote and likes to surf the TV shows   I got my bank statement and on there were 4 charges.  One was for $29.99, one was for $29.99, one was for $32.09 and he hit the ESPN button and I was charged $92.08.   What I need is a password that even if he hits these again a password will have to be entered for it to even be charged.  I can't remove my credit card as I have Netflix and Philo already.  I hope I am making myself clear.   He can watch all the free shows he wants to, just not the ones that I have to pay for.  I need to be password protected.    Please help me because I have had to pay close to $200.00 for just a click of the button.  

[DBDukes · Accepted solution]

@yjsk2100 

Set up a PIN for purchases. Go to https://my.roku.com and set up a PIN 

[yjsk2100 · Accepted solution]

Thanks for the quick reply.  I followed the instructions given to the letter and I now have a password.  I am not sure if it works because I have not had the opportunity to hit a channel where the password will be needed but once it is I will see what happens.  As long as I am not charged for any more shows that are not free.  I found that somehow I had a subscription for ESPN and that is why the charge of $92.08  My husband had to have done that and now that subscription has been cancelled.   I want to thank you again for your help.  I believe the solution I asked help for has been taken care of and this topic can now be closed.   If I find down the line I need additional help I can always come back. 

[#4]

This is Brad downing. Trying to reach the agent I was talking to. I can't screenshot my bank account.

[RokuMary-F]

Hi @Badbrad77,

Welcome to the Roku Community!

If you are in touch with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Note: We highly recommend never posting any personally identifiable, private, or sensitive information publicly, including passwords or payment information. Community content is visible to all Community members.

You may also contact our Roku support at https://support.roku.com/contactus 

Thanks for your patience regarding this issue.
 

Best regards,
Mary