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Ssantana73
Newbie

Help me please with this isssue

is there a way I can call and get the subscriptions removed because the tv I got Roku stars on is not in my possession! ?  

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3 REPLIES 3
RokuRhea-V
Community Moderator
Community Moderator

Re: Help me please with this isssue

Hi @Ssantana73, Welcome to the Roku Community!

We appreciate you bringing this issue to our attention. We’re here to assist you.

To cancel your subscriptions, kindly follow the steps outlined below:

  1. Go to my.roku.com/subscriptions.
  2. Under Active subscriptions, select the subscription you want to cancel. These are only subscriptions through Roku. See the following for how to manage other types of subscriptions.
  3. Select Manage subscription and then select Turn off auto-renew. Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.
  4. After canceling your subscription, you'll continue to have access to it until the end of your current billing cycle.

For a detailed guide, visit our support article on how to Manage or cancel subscriptions through Roku. In Addition, you can contact our Roku support team for further assistance.

Thanks for your cooperation! 💜

Best,
The Roku Community Team

Rhea V.
Roku Community Moderator
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liz14
Newbie

Re: Help me please with this isssue

I had a trial subscription In september of 2024 forgot to cancel. I have four payments sent to my bank ,tried to cancel as november 2024 to no avail. on 1/23/2025 I received a payment of $10.93. all payments was prosessed. been online on roku for two nights all  I get you are not available, but I went to the history it published  three paramount trials. not mine they were canceled. received an emailed stating they were roku, asked for to much information didn't go along with them sice I'm not in the system afraid I have been scammed. do you asked screenshots of the bank statments? please help me with this problem. If I'am a ghost I can't cancel. Thank you.

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RokuRhea-V
Community Moderator
Community Moderator

Re: Help me please with this isssue

Hi @liz14 

Thanks for posting here in the Roku Community 

I understand you have a billing issue. No worries! Our Account and Billing Team can help. Contact them via Phone or Chat under Accounts, Payments, and Subscriptions. For more support, visit Roku to manage or cancel subscriptions.

We hope this helps. If you have questions, feel free to reach out.

Thanks,

The Roku Community

Rhea V.
Roku Community Moderator
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