Account, payments & subscriptions

[JW86]

So, I already have an AMC+ subscription, but when I open the AMC+ app on the Roku channel it asks me to start a free trial with no option to sign in. Is "AMC+" and "AMC+ on the Roku channel" two different set ups?

[JWS9518 · Accepted solution]

Yea, AMC+ for Roku is restricted to Roku devices mostly and will be utilized if you subscribed through a direct Roku subscription as part of their channel package.  The AMC+ app is what you would use if you subscribed directly through AMC+, or it is part of a provider package (such as Charter, Comcast, etc) that includes that channel as part of their subscription channel package.   It is confusing, I know, and I wish Roku, and the channel makers, would fix those dual apps to where there is only one that allows you to select how you subscribed.  You use the app based on how you subscribed.

[makaiguy · Accepted solution]

If you subscribe and pay through Roku, use the AMC+ on the Roku channel app or access it directly within The Roku Channel.  This will log you in directly as part of your Roku account.

If you subscribe and pay directly to AMC+, use the AMC+ app and log in using the credentials you established with AMC+.

[JW86]

Thank you, you both have helped alot. Yeah, it's my first time using Roku, so I was pretty confused. Again, I thank you both. It's good to know there's a community to reach out to. I hope yall have a great day.

[JWS9518]

No problem glad to help.  There are a great group of core guys that include @makaiguy and others that try to help out when they can.