Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tamvoets
Newbie
‎06-02-2021 10:24 AM

Had to put new card info into ROKU and now my subscriptions are locked.

Jump to solution

One of my subscriptions became locked today(new billing period). I went to account and realized I had to put in new credit card information for ROKU. Now the subscription is locked, probably because of payment, but I have no way for it to be recharged with new card.  How do I get ROKU to charge again?

0 Kudos
Reply
1 Solution

Accepted Solutions
RokuKariza-D
Roku Guru
‎06-02-2021 10:38 AM

Re: Had to put new card info into ROKU and now my subscriptions are locked.

Jump to solution

Hello @tamvoets

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

0 Kudos
Reply
1 REPLY 1
RokuKariza-D
Roku Guru
‎06-02-2021 10:38 AM

Re: Had to put new card info into ROKU and now my subscriptions are locked.

Jump to solution

Hello @tamvoets

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Reply