From the Roku end, to contact Roku about billing, you should try https://support.roku.com/contactus and select Billing as the issue topic.
Also, since @Jeremiah-Roku is now tagged, he may be able to reach out, as he's Roku's billing contact for this user forum. @RokuMary-F , @RokuKariza-D , or @RokuDanny-R may be able to help, but they'll likely refer you to the Billing form or @Jeremiah-Roku
But ... you reported an unauthorized transaction to the bank and they refuse to do anything? You are encountering an issue bigger than Roku. Contact the bank fraud department and explain that whoever has the email account is using your card for their benefit without your permission. They may cancel the card and issue a new one. If it's a debit card (sounds like based on your description) you are already in a situation of unable to use it, so them canceling and reissuing won't impact anything until you get a positive balance. At that time, you'll have to operate on cash withdrawn from your account, assuming direct deposit, until the new card arrives.
Contact the bank manager and explain that the person you spoke with has refused to help. If the bank remains uncooperative with assisting with your plight, a change of banks might be something to consider when all this gets settled.
Going forward, if you don't have one, get a free email account from Google (Gmail), Microsoft (Outlook.com), or other service. Use that for your stuff rather than someone else's email, or an email tied to an ISP. If you change ISPs, you don't lose access to the account with Gmail or Outlook. By the way, Gmail has a better spam filter. That will be more important than you realize.
Roku Community Streaming Expert
Note: I am not a Roku employee.
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