Hi @Cathylees
We appreciate you for reaching us here in the Roku Community!
It would be better to get in contact with our Support team from Account and Billing for further assistance about this.
You can contact them directly at our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!
Thanks,
Rey
ERey.
Roku Community Moderator