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Got charged for cancelling a channel on time

Hi I was subscribe with cbs all access I had until the 23rd of January to cancel I called cbs all access and cancelled my subscription on the 20th .. My debit card still got charged on the 24 the I want to be reimbursed for the $6.37 I don't use the channel and I cancelled before it was renewed how does the roku home still renews your cancelled subscription I removed it I don't use it how is this possible.. I would like to speak to someone about confirming my cancellation and reimbursed for the charge...!





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Retired Moderator

Re: Got charged for cancelling a channel on time

Hi @lavishstyles242


We appreciate you reaching out to us. 


For these issues, it may be more effective for you to get help from our billing. Please contact them directly at Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.


You can also manage your subscriptions at




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