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lavishstyles242
Newbie
‎02-04-2021 10:07 AM

Got charged for cancelling a channel on time

Hi I was subscribe with cbs all access I had until the 23rd of January to cancel I called cbs all access and cancelled my subscription on the 20th .. My debit card still got charged on the 24 the I want to be reimbursed for the $6.37 I don't use the channel and I cancelled before it was renewed how does the roku home still renews your cancelled subscription I removed it I don't use it how is this possible.. I would like to speak to someone about confirming my cancellation and reimbursed for the charge...!

 

 

 

 

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RokuMary-F
Retired Moderator
‎02-06-2021 10:11 AM

Re: Got charged for cancelling a channel on time

Hi @lavishstyles242

 

We appreciate you reaching out to us. 

 

For these issues, it may be more effective for you to get help from our billing. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

 

You can also manage your subscriptions at http://my.roku.com.

 

Thanks,

Mary

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