You have posted your phone number and email address in a public forum where scammer's, spammers, and robo-callers can see them. I'd suggest you press the three vertical dots at the upper right corner of your message and edit them out.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
As mention by @makaiguy, when providing personal information, please send that information through a private message (PM) as we highly recommend not posting personal information in a public place.
For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.