Account, payments & subscriptions

[Benjisauce]

I was checking my bank account and saw that I was charged 14.99 from POS Roku for Warnermedia DEUS, when I checked my invoices, nothing was charged.  But it charged my card. I'm confused about it, can y'all help?

[RokuKariza-D · Accepted solution]

Hi @Benjisauce

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[DBDukes]

@Benjisauce 

One bit of additional information you'll want to look up, in addition to taking the steps @RokuKariza-D suggested ...

Go to https://my.roku.com/ and log in. Then click on the Manage your subscriptions link. If there is a subscription listed, you'll want to go ahead and cancel that, and work with Roku to figure out what happened.

However, if there's no subscription listed, then Roku didn't bill you, and it's some scammer providing the name Roku in the text description of the credit card charge. This is a popular scam with some criminals, and you'll need to work with your bank/credit card company to determine who actually billed you. Don't wait, as you may have limited time to get satisfaction through the bank and get your money back.

[Love2dance7175]

I get charged for this to but cant get help with it through roku support do u know any else

[RokuMary-F]

Hi @Love2dance7175,

Welcome to the Roku Community!

Please be aware that all transactions from Roku appear with the company name ("Roku") on credit card and bank statements.

In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

You can learn more at What to do if there is a charge you do not recognize | Official Roku Support

For further assistance with 'Account, Payments & Subscription' related issues, please reach out to our Support team directly here. They are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[Sas_4949]

I never bought Warner Media but I am getting charged I want it canceled. I do not even know what it is for???

[Sas_4949]

Please cancel Warner media never ordered

[renojim]

@Sas_4949, Warner Media is HBO Max.  You can see any subscriptions you have through Roku at https://my.roku.com .