I used to have Disney+, USED TO. And just over a month ago I randomly got an email from roku confirming my new Disney+ subscription. I was super confused since I hadn’t been subscribed in quite some time and I certainly didn’t authorize one. Furthermore NO ONE has access to my account. I contact customer service and they acted like jerks telling me it’s not their fault I didn’t “cancel it in time” to which I explained that I hadn’t subscribed in the first place to even be able to cancel. And, you can look right at my account and SEE the subscription and cancellation dates are THE SAME. After a few exchanges, they finally agreed to a refund. Then, a month later, I get ANOTHER email confirming my Disney+ subscription. Now I’m just baffled. I contact them again and they tell me to set up a pin but that this time they can’t refund me bc Disney said I used the channel. So, I contact Disney who informed me Roku was totally full of, well, not the good stuff. They showed no activity and said Roku never contacted them and that they would report the issue. I responded to the faceless Roku person, explaining that Disney called their bluff, and now they’re saying that Roku doesn’t give refunds due to inactivity anyway, so, you know, I guess that was just a straight up lie? Anyway, I’m not so concerned with the refund, but I don’t want to keep dealing with this. I’ve checked all my accounts and there are no other unusual charges, so it makes me think this is a Roku issue and they’re just being jerks about it. Anybody else dealing with stuff like this?
