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AT6
Newbie

Getting charged for NFHS not subscribed/ can not cancel

I’m getting billed for NFHS streaming through Roku but it doesn’t show in my subscriptions so I can’t cancel it. I contacted NFHS and they said that I don’t have a subscription. I want the billing to stop!

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3 REPLIES 3
JWS9518
Streaming Star

Re: Getting charged for NFHS not subscribed/ can not cancel

Did you have a NFHS subscription? You can contact Roku on their customer support page as this forum is mostly a user support site.  Go to the customer support page, scroll down, contact us, accounts & payments, select next issue, then you should be able to chat/talk with support.  If they can't help and you did not authorize a subscription, I would suggest contacting your bank/credit card and reporting the transaction as your information may have been compromised.

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ciadams
Newbie

Re: Getting charged for NFHS not subscribed/ can not cancel

hello im getting charged for a something and I dont want or agree with it. can you please cancel what ever it is and refund my money please

 

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renojim
Community Streaming Expert

Re: Getting charged for NFHS not subscribed/ can not cancel

@ciadams, contact account/payment support at https://support.roku.com/contactus.  This "community" is mostly users trying to help other users.  No one here can take care of your problem.

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