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paulined
Reel Rookie

Frndly cancelled service after refund for overcharge

In January 2022, I paid for 1 year of Frndly Basic. Then in March 2022 I upgraded to Frndly Classic. They charged me for a year again, just 2 months later.  When I questioned the overcharge I was refunded the March charge but Frndly cancelled my subscription that day even though I was paid thru January 2023. After several hours back and forth with Roku then Frndly nothing was resolved and I still do not have Frndly Basic.  

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4 REPLIES 4
DBDukes
Community Streaming Expert

Re: Frndly cancelled service after refund for overcharge

@paulined 

If you paid directly to Frndly.TV then you need to contact them via their Help page.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Joseph-Roku
Retired Moderator

Re: Frndly cancelled service after refund for overcharge

Hey @paulined, we noticed your post and we understand how frustrating this must be. We would like to help get you back into your Frndly TV subscription.

We're going to send you a PM. Please keep an eye on your inbox for us to help further.

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Joseph-Roku
Retired Moderator

Re: Frndly cancelled service after refund for overcharge

Hey @paulined, we noticed your post and we understand how frustrating this must be. We would like to help get you back into your Frndly TV subscription.

We're going to send you a PM. Please keep an eye on your inbox for us to help further.

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paulined
Reel Rookie

Re: Frndly cancelled service after refund for overcharge

Still have not received a message and can not get Frndly on my tv.

Roku shows Frndly app paid thru Jan 2023 but Frndly app on tv shows No Subscription.

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