Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sherenerl
Reel Rookie

Free trial email, but no way to redeem it

I got an email today (from Roku) saying I am eligible for a free 30 day trial for HBO maxx. When I click the link, it says I have to pay the monthly fee. I call Roku who says they don’t know anything about it, just repeats the info in the email, and to call HBO. I call HBO, who says they don’t have any free trials going on right now (even though I got the email today. Is there a free trial or was the email sent in error?

Tags (1)
0 Kudos
2 REPLIES 2
Sherenerl
Reel Rookie

Re: Free trial email, but no way to redeem it

Never mind. It doesn’t apply to me bc I have had an HBO account before (many years ago). 

0 Kudos
Sherenerl
Reel Rookie

Re: Free trial email, but no way to redeem it

Nm, I had an HBO acct before, so I am not eligible.
0 Kudos