Account, payments & subscriptions

[HBerry]

I received an email saying you can get a free trial to showtime just hit the link below.

I decided I would try showtime FREE as they advertised and now I see a $1.00 charge.  What is that all about?

[RokuKariza-D]

Hi @HBerry

Thanks for reaching out here in the Community!

Please be advised the $1 is not an actual charge. It's an authorization hold to confirm your payment method linked to Roku Pay is valid. You may see authorization holds when you:

• Add or update your method of payment
• Purchase a paid, recurring subscription
• Sign up for a free trial subscription

For more information, you can visit this link: Why do I see a $1.00 charge on my credit or debit card?

I hope this helps!

All the best,
Kariza

[kac4]

I have received the $1.06 charge twice.  According to this topic and another  Q?A location on this site, it is a "hold".  I have been CHARGED this amount.  It has not been returned to my account as a "hold" should be.  Why am I getting charged this amount?  When am I supposed to get it back?

[HDMIGuy]

Login to your Roku account on a computer or phone.  My best guess is you subscribed to something for 99 cents like a screensaver and with taxes the charge is $1.06   A hold would be for $1.00 not $1.06

[kac4]

HDMIguy,

  Thanks!  The mystery has been solved!  It is a charge on my account...for Shudder.  Since I thought it was free, I didnt think to check my account for additional charges.  Thanks again for your suggestion/help.

Have a Merry Christmas!