Account, payments & subscriptions

[Tighelander]

I clicked on a Roku offer of a free week of Starz. After watching one show, Starz required me to sign-up. I signed up thinking that this was like other free trial offers that would charge your account after the free period was over, but it seems that I've paid for a month of Starz. What happened to the free week?

[RokuMary-F]

Hi @Tighelander,

Thanks for the post.

Please be aware that if you previously had a free trial through the same Roku account, you will not be eligible for another free trial with that specific service.

We highly recommend reviewing the terms for any trial, prior to signing up.

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Mary

[Tighelander]

I've never had a free trial week of Starz. This lie about a free trial week is a "Bait & Switch"