Account, payments & subscriptions

[Butterfly26]

I got a call from this guy today saying my roku account is going to expire in the next few day unless I pay them again... I said you told me it was good for 5 years. I told him I'm not going to pay.. I think your a scam

[AvsGunnar]

@Butterfly26 

It is a scam.  There is no charge to use a Roku device. (other than the price of the physical Roku unit).

Not quite sure what you meant about the 5-year statement.  If you paid someone to setup your Roku device in the past, there is a chance your device will be locked into a guest account. (known tactic by scammers).

If this occurs, (or before this occurs), Factory Reset your device and start a new account with a brand new email address.  No one but the user is needed to setup a Roku device or a Roku account.  There is never any cost to setup a Roku device or account.

[Jeremiah-Roku]

Hi @Butterfly26, thanks for bringing this to our attention.  Let's take this to a private message. Be on the lookout for that!

[chrigid]

I'm being charged $6.99 a month by roku for several months now. What is this for?

[renojim]

@chrigid, have you checked your subscriptions at https://my.roku.com/account/subscriptions ?

[Hector-Roku]

Hi @chrigid! We're happy to see you reached out through Roku Community regarding your $6.99 monthly charge. We can definitely look into this to determine where the charges are coming from. Please keep an eye out in your inbox for a message coming from us so that we can further assist!

[chrigid]

yes