Hi @featherfriend4u,
Welcome to the Roku Community!
We'd like to know more about how we can help, can you please provide us with more specific information about the inquiry?
For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
You can also visit our FAQs that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
