While searching for info on the Anna Montana game, I clicked on a ROKU site. My ROKU subscription has ALWAYS required a password for any purchase. A couple of days after I looked at the information, I was shocked to see that, without my permission and without using the required password for purchase, I was charged for downloading the Anna Montana app. Apparently the simple act of clicking on the site was sufficient for the phony "push" charge to be fraudulently applied to my account. The app, listed under charges to my account, does not work - when I go to "games" and try to add the Anna Montana channel, the message states "channel install failed...could not add.." I have attempted contacting Roku NUMEROUS times - to no avail. I now have resorted to this community forum out of sheer frustration. These are serious issues, involving but not limited to violations of both the United States Code governing telecommunications and banking transactions generally, and criminal codes of both the US and the District of Columbia Code and the DCMR, as well as established case law on the subject. While this site bars me from mentioning my profession, I can state that Roku, by charging my account without my express permission and by intentionally bypassing the required password necessary for all purchases has, as a matter of fact and a matter of law, engaged in intentional fraudulent behavior - a knowing misrepresentation without consent in the pursuit of a matter of value - namely, the charge to me for an app without my permission and, to add insult to injury, an app channel that will not load and that does not work. Unfortunately, unless I get a satisfactory response - either a refund with explanation as to why this transaction was done, and/or an actual, functional, working Anna Montana app channel, then I will have no choice but to 1) file a criminal complaint outlining the exact legal cite of any all criminal violations, 2) to file suit in the Civil Division, and 3) to publicly post and notify interested parties and the general public as to my opinions on the matter. I am truly sorry that it has come to this, but Roku refuses to reply to my many attempts at communication. Roku will have to respond to service of legal process - if Roku refuses, then I will simply make a motion for summary judgement. I would prefer to avoid this - will you contact me and make this right, Roku? Or, do I have to force the issue?
