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Canfield95
Newbie

Forgot password and don’t have access to my email used when I first set up my previous roku

I do not have access to my university email any more and that is what I used to set up my account. I don’t remember my password so I can’t reset it without that email. Help.
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9 REPLIES 9
atc98092
Community Streaming Expert

Re: Forgot password and don’t have access to my email used when I first set up my previous roku

Tomorrow the Roku forum moderators will be online, and they can attempt to assist you. You could also send a private message (PM) to either @RokuTannerD or @RokuDanny-R with your personal information. Please don't post anything personal, like email addresses, name or address, here on the forum.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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RokuDanny-R
Retired Moderator

Re: Forgot password and don’t have access to my email used when I first set up my previous roku

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your old Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Community Moderator
KR1
Newbie

Re: Forgot password and don’t have access to my email used when I first set up my previous roku

[personal information removed] Acct#72105254 HELP DAN FORGOT PASSWORD

RokuDanny-R
Retired Moderator

Re: Forgot password and don’t have access to my email used when I first set up my previous roku

@KR1 

Thanks for the note.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

Danny R.
Roku Community Moderator

Re: Forgot password and don’t have access to my email used when I first set up my previous roku

Can you help me danny? Im having the same issue.

RokuMary-F
Community Moderator
Community Moderator

Re: Forgot password and don’t have access to my email used when I first set up my previous roku

Hi @CharxChar69,

Thanks for reaching out to the Roku community! 

Can you please provide us with more specific information about the issue you are experiencing? 

You may also refer to this link: How do I access my Roku® account if I forgot my email address or password? | Official Roku Support

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Keep us posted and we'll continue assisting from there if needed.

Regards,
Mary

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Dinodeb320
Newbie

Re: Forgot password and don’t have access to my email used when I first set up my previous roku

I don’t have access to email anymore can you help? 

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Dinodeb320
Newbie

Re: Forgot password and don’t have access to my email used when I first set up my previous roku

Help me also ? 

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RokuNimfa-C
Retired Moderator

Re: Forgot password and don’t have access to my email used when I first set up my previous roku

Hi @Dinodeb320

Thanks for reaching out here in the Community. 

I understand that you do not have access to the email address associated with your Roku account. To assist you further, it may be more effective to get help from our Billing team. You can contact them here: Contact Us then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

Thank you for your kind and understanding.


Regards,
Nimfa

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