Account, payments & subscriptions

[KUanon]

I received an email to upgrade our device which I would like to accept but am wary of following an Internet link. Is https://rokuupgrade.co.uk/uk/roku-premiere/roku1/rk1e an official Roku owned domain?

[KUanon]

I'd like to add that the domain in question was registered by 123-Reg Limited and not by the same company CSC Corporate Domains who registered roku.co.uk or roku.com so it seems like a phishing email to me.

[KUanon]

Also the domain uses the DNS servers by 123-reg instead of being AWS based (Amazon web services)

Unofficial Name servers:
ns.123-reg.co.uk
ns2.123-reg.co.uk

vs

Official Name Servers:
ns-1333.awsdns-38.org
ns-2018.awsdns-60.co.uk
ns-673.awsdns-20.net
ns-89.awsdns-11.com

[atc98092]

I would be highly suspicious of this. While I have seen Roku offer upgrades in the past, it's always come from a Roku registered address. I suppose it's possible that Roku is using a 3rd party in other locations, but I wouldn't provide anything personal to this company unless Roku can confirm it's legitimacy. 

[KUanon]

I've already reported it via online chat and am waiting for them to report back.

It's more or less confirmed because it involved an email address I can't recall ever sharing with Roku in the past.

Headers can be forged, it appeared to come from Roku.com

If a fake website, it is the most convincing I ever saw. Only the code they sent me is accepted. But if it was really a personalized offer, then why did they not already know my personal details?

[StreamerUser]

You can confirm the legitimacy of any upgrade offer by going to https://my.roku.com/upgrade/

[DocRoot]

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@StreamerUser wrote:

You can confirm the legitimacy of any upgrade offer by going to https://my.roku.com/upgrade/

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I actually get an error when I try to navigate to that page.

"The website experienced an unexpected problem"

I wonder if this is region specific? Within my.roku.com there is a "Special offers" link under the "Products" menu, which takes me to https://www.roku.com/en-gb/offers ?

[StreamerUser]

Might be - what happens when you click on your account icon then "Upgrades" (its right under "My account" and above "Channel store", at least on the US site)?

perhaps  https://www.roku.com/en-gb/upgrade

[DocRoot]

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@StreamerUser wrote:

Might be - what happens when you click on your account icon then "Upgrades" (its right under "My account" and above "Channel store", at least on the US site)?

perhaps  https://www.roku.com/en-gb/upgrade

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There is no "Upgrades" menu item for me (under "My account" or anywhere that I can see).

If I try that link then it redirects to "https://my.roku.com/upgrade/" which then redirects to "https://my.roku.com/500" and I get the same error as above.

[StreamerUser]

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@DocRoot wrote:

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There is no "Upgrades" menu item for me (under "My account" or anywhere that I can see).

If I try that link then it redirects to "https://my.roku.com/upgrade/" which then redirects to "https://my.roku.com/500" and I get the same error as above.

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So it would seem that the UK site/users dont have access to upgrade offers - interesting.  Then again, you also have more restricted/limited model access as well, so it fits with that.