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linewalk
Newbie
‎10-22-2021 07:28 AM

Double charge for fee already paid

My Wondrium free trial ended yesterday. I like it so much that I CHANGED my billing from monthly to annual and paid the year in full yesterday.

When I checked my bank account online this morning, I saw that my annual payment was already cleared. However, ROKU has a pending monthly charge! I changed the billing yesterday AND paid it, so there should be no monthly charge for this service. I have also sent them an email.

Please correct this error and remove the extra charge. Thank you, Linda Walker

 

 

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RokuKariza-D
Roku Guru
‎10-23-2021 10:47 AM

Re: Double charge for fee already paid

Hey @linewalk

Thanks for posting here in the Community.

It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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