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Disney+ subscription website error

so I was trying to cancel a Disney+ subscription, because rn my family is in a financial hardship, but when I go to Disney+ and to subscription it says to go to this link that's roku subscriptions but when there it says I have no subscriptions when I'm still getting billed and can still use Disney+?

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Community Streaming Expert

Re: Disney+ subscription website error

Do you have multiple Roku devices?  If so, do they all show the same email address under Settings->System->About?  Are you certain you're using that email address(es) when you check your subscriptions at ?

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Re: Disney+ subscription website error

Thank you yeah I usually use my email but for all of that I used my mom's 

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Retired Moderator

Re: Disney+ subscription website error

Hey there! Let's take a look into this. We'll be sending you a DM to collect some info so that we can pull up your account. Like @renojim said, if you have multiple Roku devices, please check to see if they're registered under different email addresses by using the provided steps. Talk soon! 

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