Account, payments & subscriptions

[Bananatacky]

so I was trying to cancel a Disney+ subscription, because rn my family is in a financial hardship, but when I go to Disney+ and to subscription it says to go to this link that's roku subscriptions but when there it says I have no subscriptions when I'm still getting billed and can still use Disney+?

[renojim]

Do you have multiple Roku devices?  If so, do they all show the same email address under Settings->System->About?  Are you certain you're using that email address(es) when you check your subscriptions at https://my.roku.com ?

[Bananatackywow]

Thank you yeah I usually use my email but for all of that I used my mom's 

[Hannah-Roku]

Hey there! Let's take a look into this. We'll be sending you a DM to collect some info so that we can pull up your account. Like @renojim said, if you have multiple Roku devices, please check to see if they're registered under different email addresses by using the provided steps. Talk soon!