Account, payments & subscriptions

[bluemarlin929]

This is the 2nd time I'm having issues with my payment. It has the right Credit card info but it keeps telling me I need to update my payment method. Frustrated 

[RokuArjiemar · Accepted solution]

Hello! @bluemarlin929,

A refreshing welcome from the Roku Community!

We appreciate you reaching out to us about your payment method. We're pleased to assist.

Our billing team would be happy to assist you directly. You can reach them here by phone or live chat and choose the option for "Accounts, Payments, and Subscriptions." 

Thanks,

Arjiemar

[HLs]

having the same issue! updated card and same message