Account, payments & subscriptions

[EH9]

Roku posted a Black Friday special this morning for Discovery Plus where the subscription was 99c per month for the first three months. When I tried to place the order, I was charged full price of $4.99. When I contacted customer support, they indicated that I need to reach out to Discovery+ as Roku doesn't accept responsibility for what is on their platform. 

[RokuKariza-D]

Hello @EH9

Thanks for the post.

It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

We appreciate your understanding.

All the best,
Kariza

[Rjrogers219]

I was also charged 4.99

[RokuKariza-D · Accepted solution]

@Rjrogers219

I hope you're doing well.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[andyross]

I assume you signed up through Roku? NEVER do that. Sign up directly at Discovery+'s web site and avoid the middle-man.

https://discoveryplus.com/

[green1]

I was charged 4.99 and it should've been .99 cents for the next 3 months

[RokuMary-F · Accepted solution]

Hi @green1,

We appreciate your post.

We recommend that you course this through our Account-Billing Support team at https://support.roku.com/contactus so they may be able to appropriately assist you with this matter. 

Please let us know if there's anything else we can help you with.

Regards,
Mary