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wallarc
Newbie
2 weeks ago

Devices from an email with 40% discount have the full final price at checkout, is discount over?

Very frustrating experience from Roku unless it is a scam. Very concerning since i entered my credit card information. After that the next screen came up with the incorrect price. Can anyone verify if this is coming from Roku or if I have entered credit card information to a scammer? Very concerning and I was looking forward in getting an upgraded Roku. If this is from Roku, it seems very unprofessional to switch prices in the middle of a transaction.

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RokuHaz-M
Community Moderator
Community Moderator
2 weeks ago

Re: Devices from an email with 40% discount have the full final price at checkout, is discount over?

Thanks for bringing this to us! @wallarc 

I understand that you're having trouble applying a discount and that the prices change unexpectedly at checkout. I'd like to assist you with this. To help me investigate, could you please send me a picture of what you see when you try to apply the discount code? Learn how to attach a picture by clicking this link.

Let's team up and work on this together! 

Best,

The Roku Community Team

Haz M.
Roku Community Moderator
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