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BoozieBoise
Channel Surfer
‎10-19-2021 10:41 AM

Dead end at customer support!

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Ok, I ordered a free trial of MLB and then cancelled the very next day. I was charged 24.99 and want this reversed but the customer support links just dead end with no actual support. This is BS you jerks! Give me my money back!

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RokuKariza-D
Roku Guru
‎10-19-2021 11:53 AM

Re: Dead end at customer support!

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Hello @BoozieBoise

Thanks for reaching out. 

When you said support links, are you referring to support.roku.com/contactus? If so, make sure to choose 'Questions about my account or billing' on the drop-down menu then follow the prompts. Our Billing team is the best one to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Guru
‎10-19-2021 11:53 AM

Re: Dead end at customer support!

Jump to solution

Hello @BoozieBoise

Thanks for reaching out. 

When you said support links, are you referring to support.roku.com/contactus? If so, make sure to choose 'Questions about my account or billing' on the drop-down menu then follow the prompts. Our Billing team is the best one to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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