Account, payments & subscriptions

[rooster808]

I am convinced Roku is a Satanic operation .

I once subbed to peacock for the olympics, but did not find the sport i wanted. It was nearly impossible to cancel that because the roku tv has a different user than me.  Their person on the phone took the data from the tv and cancelled my subscription.

After that Roku started charging me 55.21/ month. i have successfully disputed a couple of those charges. When i log into roku it says i don't have an account even though the are some how charging me. 

I even got a new credit card number but they gave the info to roku in spite of the fact that i have been disputing the charges.

In summary i can't find a customer support number; i m being charged in spite of not having an account.  This looks like a criminal operation.  i should be charging you for all the time i am wasting when i search for  tthe phone # , and dispute the charges every month.

[RokuRhea-V · Accepted solution]

Hey @rooster808

Welcome to the Roku Community!

Thank you for sharing your concern. It's not a problem! Our Support Team is available to assist you with this matter. You can contact them via phone or chat by visiting the Roku Support page and clicking the "check support option." They will be happy to help you.

I hope this helps.

The Roku Community Team

[HDMIGuy]

@rooster808 I suspect that you are not being charged by Roku.  Never do a google search for a Roku phone number.  Follow the advice of @RokuRhea-V and contact Roku support through the actual Roku system.  When you login to Roku you mean it says you don't have any subscriptions.  You obviousily have a Roku account or you could not login.  When you talk about the person on the phone taking the data from the TV and cancelling your subscription that does not sound like actual Roku support.   If Roku is the one charging you $55.21 per month the subscription would show on your Roku account.  Is it possible you have more than one Roku account with a different email address?

[Edith2]

And exactly what is that phone number?

[RokuRiamie-D]

Hi @Edith2,

If you're looking for Roku customer support, please check the information provided above by our moderator @RokuRhea-V.

Thank you!

Roku Community Team

[wilfredbrunelle]

I need to talk to somebody about my bill

[RokuRhea-V · Accepted solution]

Hey @wilfredbrunelle 

To contact our Roku Support Team, visit here and check support options for a chat or call an expert.

I hope this helps

Thanks,
Roku Community Team

[Mars1w3]

Having trouble paying for my paramount+ account if I could find a real person to talk to I would punch them in the face 

[RokuEmmanuel-D]

Hi there, @Mars1w3.

Thanks for chiming in!

If you need help with your Paramount Plus account, just hit up the support team through the link shared by @RokuRhea-V.

Hope that helps!

Roku Community Team