Account, payments & subscriptions

[LauraG]

Does anyone know what Generic Tier 50 PPV is? It appeared as a $49.99 charge on my CC

[DBDukes]

Does it appear on your Roku account? https://my.roku.com/ then check Manage your subscriptions and View your purchase history. If nothing is on those pages, Roku didn't bill you.

[RokuKariza-D · Accepted solution]

Hi @LauraG

I hope you're doing well.

For account & billing concerns, it may be more effective to get help from our billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[renojim]

As @DBDukes said, check your purchases and subscriptions.  It sounds like the developer didn't change the description of the product from the generic text.

[pamela7211]

I continue to be charged for CBS through ROKU, but I do not have a subscription.  Who do I contact at ROKU to get to the bottom of it?

Pamela

[RokuKariza-D]

Hey @pamela7211

Thanks for the post!

You can reach out to our billing team so they further help you out with your concern. Check out my post above to know where you can contact them. 

All the best,
Kariza