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Villa3221
Newbie

Creating an account - states my email already exists

We're trying to create our first Roku account on-line and can't because it says our email already has an account.  All we've done so far is to set up the stick on our TV.  Help!

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Creating an account - states my email already exists

I'd suggest trying to log in to https://my.roku.com, using your email address.   You won't know the password, but there is a "forgot password" (or similar wording) option you can use to reset to a password you can then use to log in to verify your account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Strega
Roku Guru

Re: Creating an account - states my email already exists

Aren't you logged into a/your roku account right now in order to post this?

Iona-D
Roku Guru

Re: Creating an account - states my email already exists

Interesting observation!  I would not be a bit surprised this is both problem and solution all rolled into one in a strange sort of way.

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