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Villa3221
Newbie
‎10-19-2022 08:37 AM

Creating an account - states my email already exists

We're trying to create our first Roku account on-line and can't because it says our email already has an account.  All we've done so far is to set up the stick on our TV.  Help!

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎10-19-2022 08:42 AM

Re: Creating an account - states my email already exists

I'd suggest trying to log in to https://my.roku.com, using your email address.   You won't know the password, but there is a "forgot password" (or similar wording) option you can use to reset to a password you can then use to log in to verify your account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Strega
Roku Guru
‎10-19-2022 09:00 AM

Re: Creating an account - states my email already exists

Aren't you logged into a/your roku account right now in order to post this?

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Iona-D
Roku Guru
‎10-20-2022 02:46 PM

Re: Creating an account - states my email already exists

Interesting observation!  I would not be a bit surprised this is both problem and solution all rolled into one in a strange sort of way.

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