Hi @Pitpen68,
Thanks for reaching out to the Roku community!
For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.
Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.
Please let us know if there's anything else we can help you with.
Regards,
Nimfa