Account, payments & subscriptions

[Abraham2]

Not only did Roku wrongfully charge my mom a couple months, but the streaming stick+ needs a physical remote to reset it ( which was stolen from us) and not to mention it didn't even work right in the first place, now we can't even watch our tv because if it🙄

[Strega]

Keep in mind that you can create a roku account with no credit card at all at:

https://my.roku.com/signup/nocc

[RokuDanny-R · Accepted solution]

@Abraham2

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

In regards to your Roku device remote, Roku Streaming Sticks will need a physical remote to operate. If you know the Roku model device you have, you can purchase a replacement remote from our Products page here: https://www.roku.com/products/accessories/player

Thanks,
Danny

[Verahill]

What to unsubscribe to the channels and stop taking money off my cash app card 

[renojim]

You can manage your subscriptions here:  https://my.roku.com/account/subscriptions

[RokuMary-F]

Hi @Verahill,

Thanks for the post.

You may unsubscribe the channels from your TV or online account. On your TV, highlight the channel and press the * button to manage the subscription and cancel the subscription.

I've provided a link to go into further detail: https://support.roku.com/article/208756478.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary