Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lsmith12
Newbie
‎07-05-2021 04:29 PM

Complaint

I paid for two day shipping on Wednesday it’s now Tuesday still don’t have my remote what was the purpose of paying an extra 25 bucks to still not have what I ordered. Why isn’t there anywhere to contact you guys about this. Completely frustrated this is the service I get. 

0 Kudos
Reply
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎07-06-2021 08:53 AM

Re: Complaint

Hi @Lsmith12,

Thanks for posting in the Roku Community!

I apologize for your experience here. I can understand how that may be frustrating.

For order-related issues, it is more effective to reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

We appreciate your patience with this matter!

Regards,
Mary

0 Kudos
Reply
Related Topics
Complaints