Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charges took from wrong credit card

I updated credit info and took out secondary credit card, but you charged secondary credit card that card wasn't even in my account. I want it refined and put on my card that is on file. So pissed.

0 Kudos
Community Moderator
Community Moderator

Re: Charges took from wrong credit card

Hi @Kim57,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Please let us know if there's anything else we can help you with.
Many thanks,

0 Kudos