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Dbutler
Newbie
‎01-19-2022 08:12 AM

Charges from warner media group for over 4 months

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I have been charged for 4 months for services that I have not received through roku warner media group  of 16.34 I want them refunded its not in my subscriptions to unsubsidized on my roku TV 

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RokuKariza-D
Roku Guru
‎01-19-2022 08:30 AM

Re: Charges from warner media group for over 4 months

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Hey @Dbutler

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Roku Guru
‎01-19-2022 08:30 AM

Re: Charges from warner media group for over 4 months

Jump to solution

Hey @Dbutler

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert
‎01-19-2022 09:48 AM

Re: Charges from warner media group for over 4 months

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Warner Media Group owns a bunch of different services, including HBO and Cinemax.  Might you not be recognizing this as being for a subscription you do have?

List of Warner Media Group brands:  https://www.warnermedia.com/us/brands

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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