Help

Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dbutler
Level 7
‎01-19-2022 08:12 AM

Charges from warner media group for over 4 months

Jump to solution

I have been charged for 4 months for services that I have not received through roku warner media group  of 16.34 I want them refunded its not in my subscriptions to unsubsidized on my roku TV 

0 Kudos
Reply
1 Solution

Accepted Solutions
RokuKariza-D
Community Moderator
Community Moderator
‎01-19-2022 08:30 AM

Re: Charges from warner media group for over 4 months

Jump to solution

Hey @Dbutler

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

0 Kudos
Reply
2 REPLIES 2
RokuKariza-D
Community Moderator
Community Moderator
‎01-19-2022 08:30 AM

Re: Charges from warner media group for over 4 months

Jump to solution

Hey @Dbutler

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Reply
makaiguy
Community Streaming Expert
‎01-19-2022 09:48 AM

Re: Charges from warner media group for over 4 months

Jump to solution

Warner Media Group owns a bunch of different services, including HBO and Cinemax.  Might you not be recognizing this as being for a subscription you do have?

List of Warner Media Group brands:  https://www.warnermedia.com/us/brands

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply