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cjferron41
Newbie

Charged twice for BritBox

I was charged $6.99 twice for BritBox - on 5/23/22 and on 5/27/22. I would like to have a refund. 

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2 REPLIES 2
DBDukes
Community Streaming Expert

Re: Charged twice for BritBox

@cjferron41 

First go to your Roku subscriptions page and see if there are any subscriptions listed. Cancel any that you want to cancel. Note that if there are none listed, it's very likely that Roku didn't charge you, but rather a scammer did.

Next, go to the Roku contact page and submit a billing issue.

And look for @Hector-Roku or one of the other Roku folks to reach out to you regarding this.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Natan-Roku
Retired Moderator

Re: Charged twice for BritBox

Hey @cjferron41, we see that you're concerned with double billing on your account. We're here to help!

Have you been able to log into your account online to check on your subscriptions?

We'll send you a PM shortly to check up on your issue.

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