Account, payments & subscriptions

[KoaCullen808]

I have a Roku Television that I set up under the wrong email with all of my info including bank charge. I wanted to close this account and remove my bank info for it is wrong. Need someone to contact me. I have been trying to resolve this and another matter with showtime billing me for a trial subscription that I want to end. All on the Roku account which is wrong 

[renojim]

Try contacting https://support.roku.com/contactus/ and choose the "billing or account problem" option.  Use the same account you're using on this forum when you're asked to sign in.

[makaiguy]

@KoaCullen808-

Even if the email account is not a working email address for you, at this point it is only a login name for that Roku account.   As long as you know the password you set up when you created the account, you can still log into it at https://my.roku.com by using that email address.  Once logged in, you can:

• Go to Manage your subscriptions and verify or unsubscribe from any subscriptions attached to this account (important to do before canceling account to prevent recurring charges).
• Remove the payment information (probably not necessary since you'll be canceling the account, but just to be sure ...)
• Deactivate the account .

To then connect your Roku to the correct account, do a Factory Reset via Settings > System > Advanced system settings > Factory reset.  You'll then be setting the Roku up all over again from scratch, including linking it to your desired existing Roku account if you have one, or create a new one.

Notes:

• If this is a pre-existing account, channels already on this account should install.
• You may need to log back into all or some channels that require logins.
• Any subscriptions you had through Roku on that other account will not transfer.  If you still want them you'll need to resubscribe.

Additional resources that you might find helpful:

• Roku Support: How to change the email address or password for your Roku® account
• Roku Community: How to change email after initial setup?
• Roku Community: TV was setup with the wrong email.