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Charged for wrong account info

I have a Roku Television that I set up under the wrong email with all of my info including bank charge. I wanted to close this account and remove my bank info for it is wrong. Need someone to contact me. I have been trying to resolve this and another matter with showtime billing me for a trial subscription that I want to end. All on the Roku account which is wrong 

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Charged for wrong account info

Try contacting https://support.roku.com/contactus/ and choose the "billing or account problem" option.  Use the same account you're using on this forum when you're asked to sign in.

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makaiguy
Community Streaming Expert

Re: Charged for wrong account info

@KoaCullen808-

Even if the email account is not a working email address for you, at this point it is only a login name for that Roku account.   As long as you know the password you set up when you created the account, you can still log into it at https://my.roku.com by using that email address.  Once logged in, you can:

To then connect your Roku to the correct account, do a Factory Reset via Settings > System > Advanced system settings > Factory reset.  You'll then be setting the Roku up all over again from scratch, including linking it to your desired existing Roku account if you have one, or create a new one.

Notes:

  • If this is a pre-existing account, channels already on this account should install.
  • You may need to log back into all or some channels that require logins.
  • Any subscriptions you had through Roku on that other account will not transfer.  If you still want them you'll need to resubscribe.

 

Additional resources that you might find helpful:

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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