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Charged for wrong account info

I have a Roku Television that I set up under the wrong email with all of my info including bank charge. I wanted to close this account and remove my bank info for it is wrong. Need someone to contact me. I have been trying to resolve this and another matter with showtime billing me for a trial subscription that I want to end. All on the Roku account which is wrong 

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Community Streaming Expert

Re: Charged for wrong account info

Try contacting and choose the "billing or account problem" option.  Use the same account you're using on this forum when you're asked to sign in.

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Community Streaming Expert

Re: Charged for wrong account info


Even if the email account is not a working email address for you, at this point it is only a login name for that Roku account.   As long as you know the password you set up when you created the account, you can still log into it at by using that email address.  Once logged in, you can:

To then connect your Roku to the correct account, do a Factory Reset via Settings > System > Advanced system settings > Factory reset.  You'll then be setting the Roku up all over again from scratch, including linking it to your desired existing Roku account if you have one, or create a new one.


  • If this is a pre-existing account, channels already on this account should install.
  • You may need to log back into all or some channels that require logins.
  • Any subscriptions you had through Roku on that other account will not transfer.  If you still want them you'll need to resubscribe.


Additional resources that you might find helpful:


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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