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Dee652
Newbie
‎01-19-2022 12:10 PM

Charged for unused time on Vigo

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How can they charge you if they cut you off after free trial it was Vidgo, free trial 7 Days then they charge you and block you?????? No Refund???? 

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RokuKariza-D
Roku Guru
‎01-19-2022 12:25 PM

Re: Charged for unused time on Vigo

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Hey @Dee652

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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1 REPLY 1
RokuKariza-D
Roku Guru
‎01-19-2022 12:25 PM

Re: Charged for unused time on Vigo

Jump to solution

Hey @Dee652

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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