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cabourquin
Newbie
‎11-02-2022 02:30 PM

Charged for unauthorized channels and being overcharged

To whom it may concern:

Last month you charged my bank account for a channel I did

not request and my bank account was charged 24.99 for Philo and

I never ordered Philo!!

now I am being charged for hulu when I ordered the Disney plus package

that includes Hulu.

roku has overdrafted me of $30..oo because of this charges.

Please fix for me!!!!

thank you,

Cheryl Bourquin

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RokuKarla
Retired Moderator
‎11-02-2022 03:50 PM

Re: Charged for unauthorized channels and being overcharged

Hi @cabourquin

Thanks for posting in the Roku Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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