Account, payments & subscriptions

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CE58
Newbie

Charged for services 2 consecutive days in a row, I need to speak to a human!

Speaking to a representative

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DBDukes
Community Streaming Expert

Re: Charged for services 2 consecutive days in a row, I need to speak to a human!

@CE58 

Suggest you go to https://my.roku.com and log in. Then click the Manage your subscriptions page and see what's there.

If there is a subscription, and you don't want it, cancel it, then submit a Billing Inquiry. Then reach out to @Hector-Roku or one of the billing reps (he's tagged, so he'll be along).

If there is no subscription listed, then Roku didn't charge you. That indicates your payment card information was compromised and the thieves submitted a payment request and gave a false name (Roku). They can do that, by the way. If this is the case, contact your bank and submit a fraud claim.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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