Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
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ConnieH
Reel Rookie

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

Same issue as many. Cannot find a link to actually talk to a human person or chat with a person. Loops me back to where I started. I'd send an email, but can't find that either. I guess contacting my bank and putting In a dispute on charges is my only option! 

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RokuKarla
Retired Moderator

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

Hello @ConnieH

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them at account and billing support and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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ConnieH
Reel Rookie

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

I had same problem. The charge that shows up on charge as CBS is actually the Paramount subscription on your account. They are one and the same, apparently. Finally got to chat with an agent. 

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Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

This only sends you to more links for what to do to cancel a subscription. The charge I am disputing is NOT in my subscription list. I am getting charged every dang month BY ROKU CBS,I've written MANY questions on how do I talk to someone... so again.. if the subscription is not on the list to dispute, the channel is not a subscription I have or want,HOW DO I TALK TO SOMEONE TO STRAIGHTEN OUT TBIS ISSUE???

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RokuMary-F
Community Moderator
Community Moderator

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

Hi @My4lilangels76,

Welcome to the Roku Community!

We can certainly understand your concern about charges that you do not recognize. We sincerely appreciate your patience and we are working on ways to better improve this process.

For any Roku Pay, account, and subscription inquiries, our billing team can be reached via email. Please contact them directly here and you'll be able to send an email request there.

For detailed instructions on how to review unrecognized charges, please visit our Support page here: What to do if there is a charge you do not recognize | Official Roku Support

Please let us know if there's anything else we can help you with.
 


Best regards,
Mary

Mary F.
Roku Community Moderator
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Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

 
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HDMIGuy
Roku Guru

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

@Edwardscivolett Have you logged into your account on a computer or phone and checked your subscriptions?  Is it possible you have more than one Roku account?  Do you have a pin required to make purchases on your Roku account?

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Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

  • I’m being charched for Roku on my acc. 16.04 every month how can I cansel that it don’t show how on the web site
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Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

16.04 is charged on my acc. Every month says from Roku go to Roku web and says  no subscription there how do I cansel that

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RokuCarly
Community Moderator
Community Moderator

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

Hi @Julie1111111,

A warm welcome here at the Roku Community!

Thanks for raising your billing issues with us. No worries. We'd be more than happy to help.

It will be more effective if you directly contact our Account-Billing team, as they are the ones who can further assist you regarding this matter. Visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option where you can talk/chat/email to one of our live representatives.

In the meantime, your patience and understanding are very much appreciated. Let us know if there's anything else we can be of assistance with. We'd be happy to help.

Warm regards,
Carly

Carly Y.
Roku Community Moderator
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