Account, payments & subscriptions

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Charged for a channel I am not subscribed to

I am being charged for a channel I'm not subscribed to. How do I get ahold of an agent?

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Community Streaming Expert

Re: Charged for a channel I am not subscribed to


Have you gone to logged in and gone to the Manage your subscriptions page? If not, do that. Was there anything there?

If so, you may want to add a PIN to your account from the PIN Preference page. Oh, and then unsubscribe.

If not, then Roku didn't bill you, at least, not through that Roku account. If you have another Roku account, check that one too.


Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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